Refund Policy

Packs that fail or are not delivered

A failed generation is retried automatically. If your sticker pack still fails or is not delivered, we fix it (by generating it again) or refund the order in full: write to support@aipetstickers.com within 14 days of purchase with the email address you paid with. Each order also includes one free re-roll of one style, available for seven days after the order.

Digital goods and the right of withdrawal

Sticker packs are digital content made for you on request. When you pay, you ask us to start generating your pack straight away. Where the law gives you a right of withdrawal, you acknowledge that it ends once generation has started with your consent. The free watermarked preview lets you see the result before you buy.

This does not limit refunds for packs that fail or are not delivered, or any other rights you have under the law.

Credits

Where a site sells credits: if a generation fails, times out, or the AI provider declines it, the credits it used go back to your balance automatically. An unused credit pack can be refunded in full within 14 days of purchase; packs that have been partly used are not refundable, except where the law requires.

Subscriptions

Where a subscription is offered, you can cancel it at any time; it then does not renew. Periods already paid are not refunded unless the credits of that period are unused and you ask within 14 days of the charge.

How refunds are paid

Our order process is conducted by our online reseller Waffo, the merchant of record for all our orders. Waffo is the seller of record: it processes the payment, charges and remits sales tax or VAT, issues the invoice or receipt, and handles payment questions and refund payouts.

Approved refunds are paid by Waffo to the original payment method. Where credits were bought, the matching credits are removed from your balance.

Contact

Questions about a charge or a refund: support@aipetstickers.com.